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These terms and conditions, which are subject to change periodically apply to all users of the booking platform. By accessing our booking platform, by carrying out research, by carrying out a reservation, you declare understand the scope and accept our terms of use.
These pages, their content and their infrastructure, and the pages of this book belong to elloha.com platform, is managed and supplied by Elloha.com and are only made available for personal, noncommercial use, which remains subject to the terms and conditions set forth below.
Through the website from which you accessed our booking platform, and its licensees Elloha.com (tourism providers or affiliated sites diffusing booking platform) provide an online booking platform for the reservation of products and services for tourism and recreation. These services and products are offered by the operators of these own services or their agents. In no event will Elloha.com regarded as the producer or operator of such services or goods for tourism and recreation. By making a reservation through Elloha.com, you engage in a direct contractual relationship with the institution concerned with your reservation. Elloha.com acts only as an intermediary between you and the institution: we send him the details of your booking and send you a confirmation email for and on behalf
On. the provision of our services, the information we communicate is based on the information recorded by establishments under their own responsibility. So institutions are given access to our platform (extranet) through which they hold full responsibility to update all their rates, availability and other information displayed on the booking engine. Although we strive to provide a quality service, we can not verify or guarantee the accuracy, precision or completeness of the information, and we can not be held responsible for any errors (obvious error or typographical error ), any interruption in service (due to a technical failure, whether temporary and / or partial outage, repair, updating, improvement or maintenance our website or otherwise), any inaccurate, misleading or false, or any lack of information. Each establishment remains responsible at any time of accurate, completeness and correctness of the (descriptive) information concerning and that are displayed through our booking platform, including its rates and availability. Our booking platform shall not constitute and should not be considered as any form of recommendation or approval of quality, level of service or classification of each facility offered to visitors.
Our services are available only for private use and non-commercial. You can therefore not resell, use, copy, monitor (eg, through a crawler or screen data capture), display, download, reprint or deep links to any content or any information, software and / or any products or services available on our website as part of a business or a commercial or competitive purpose.
Elloha.com respects your personal data transmitted to the operator of the service that you book at the time of booking confirmation.
Our service is free. We will not charge our service and we will add no additional cost (booking) and costs.
The bookable via Elloha.com institutions are paid directly (in whole or in part, according to the payment terms of the establishment set out below) during the booking process with secure online payment means. Payment is made securely from your credit / debit card to the hotel, through a third party payment processor.
For some nonrefundable rates and special offers, please note that the property reserves the right to require payment in advance by credit card and therefore pre-authorize your credit card or levy a certain amount (sometimes without refund) on the same card at the booking. Before making your reservation, please carefully read the description of services and products offered to take notice of such conditions.
By making a reservation in a facility, you acknowledge having read and accepted the conditions of cancellation and no-show of the facility, and any additional requirements of that institution can apply to your reservation or during your stay, including for services rendered and / or products offered by the establishment. The general cancellation and no-show specific to each institution are set out below; they also recalled during the reservation process and in the booking confirmation email. Please note that certain rates or special deals do not allow to cancel or modify the reservation. You are invited to read the conditions of each property prior to booking. Reservations require a deposit or prepayment (full or partial) can be canceled (without warning or prior notice of default) if the amount or amounts (or balances) requested are not received in full at the agreed date of payment, as the payment terms of the establishment and the corresponding reservation. You will be considered responsible for any delay in payment, all bank details, credit card or debit incorrect, any credit / debit card or invalid all insufficient funds and not be entitled to any refund of prepayment (non-refundable) unless otherwise specified in the conditions of (pre) payment and cancellation of the establishment.
If you want to change or cancel your reservation, please refer to the e-mail confirmation and follow the instructions given therein. Please note that any cancellation fee may be charged, according to the cancellation policy, (pre) payment and non-presentation of institutions and it is possible that the amounts (pre) paid will not be refunded. We recommend that you read the cancellation policy, (pre) payment and no-show prior to making your reservation and to make any payment to come within the deadlines agreed for the said reservation.
By making a reservation, you agree to receive (i) an e-mail that we will send you before your arrival date in the facility, which will contain information on your destination and relevant offers for your stay (including offers from our partners, if you have agreed to receive them), and (ii) an email which we may send you after your stay in establishment, and invite you to complete our questionnaire scores.
In accordance with the limitations set out in these terms and conditions of use and permitted by law, we can not be held responsible if you have suffered, paid or incurred direct damages can be attributed to a failure of our obligations as part of our services. These damages may amount up to the total cumulative cost of your booking, as indicated in the confirmation e-mail, whether it is an isolated event or series of events linked. Nevertheless, and to the extent provided by law, neither we nor our directors, officers, employees, representatives, subsidiaries, affiliates, distributors, partners (distribution), sub-licensees, agents or others involved in creating, sponsorship, promotion or provision of the platform and its contents shall be liable for (i) any loss or punitive damages, special, indirect or consequential loss of production, loss of profit, loss of revenue , loss of business opportunity, loss or damage to brand or reputation, or loss of the right to compensation; (ii) any inaccuracy relating to the (descriptive) information of the institution (including its rates, its availability and ranking) provided on our booking platform; (iii) any services or products offered by the establishment or other partners; (iv) any damages, losses and costs (punitive, special, indirect or consequential) suffered, incurred or paid by you, attributable to, arising out of or relating to the use of our booking platform, the impossibility of its use or slowing its operation; or (v) any injury, death, property damage or other damages, losses or costs (direct, indirect, special, consequential or punitive) suffered, incurred or paid by you, whether due to acts (legal) , errors, failures, negligence, (severe), willful misconduct, omissions, breach of contract, denaturation of the facts, to rightly or strict liability fully or partially attributable to the institution (including its employees, its management, its officers, agents, representatives or affiliates) whose products and services are (directly or indirectly) offered or promoted on or through our reservation platform, including any cancellation (even partial), overbooking, strike, force majeure or other event beyond our control.
You acknowledge and agree that business where you make your booking is at all times responsible for the collection, retention, payment and payment of applicable taxes due on the total amount of the fare to the relevant financial authorities. Elloha.com is not responsible or liable for the payment, collection, withholding or payment of applicable taxes due on the relevant price the relevant financial authorities.
Unless stated otherwise, the software required for our services or made available on our booking platform and used by the latter, as well as intellectual property rights (including copyright) of content, information and material on our website are the exclusive property of elloha SAS, its suppliers or its service providers.
Elloha.com remains the sole owner of all right, title and interest (related to all intellectual property rights) of the booking platform (presentation and infrastructure including) where the service is available. Therefore, you may not copy, create links (hyper or deep) to our content, publish, promote, market, integrate or otherwise use our content and our brand without our express written permission. To the extent that you use (some or all of) our détiendriez content or intellectual property rights to our booking platform, our content, you must assign, and transfer these rights to Elloha.com. Any illegal or above action will constitute a material breach of our intellectual property rights (copyright and law on the basis of data included).
According to the law, these general conditions of use and provision of our services are subject to and governed by French law. Any dispute arising under these terms and conditions and our services shall exclusively be brought to the attention of the competent authorities in Paris, France.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you remain bound by all other provisions established in these conditions. If this is the case, the invalid provisions will be applied within the possible limits of the law and you agree to comply with the provisions that would have the same effect as the invalid terms, non-binding or non-binding of these general conditions use.
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I. RÉSERVATION
Les prix proposés par devis restent fermes jusqu’à la date de l’option.
La réservation ne devient définitive qu’à compter de la réception des arrhes versées pour la prestation. Le montant des arrhes est variable selon la prestation proposée.
Il ne peut être pris en compte de réservation sans versement des arrhes ou communication du code unique d’un chèque cadeau ou bon cadeau
Il ne peut être pris en compte de réservation sans une adresse de courrier électronique valide. Cette dernière servant à communiquer les détails de la réservation et les Conditions Générales de Ventes relative à la réservation.
II. TARIFS
Les prix sont indiqués en Euros. La TVA est toujours comprise. Les prix indiqués ne comprennent que les prestations strictement mentionnées dans la réservation. Au prix mentionné dans la réservation seront ajoutées, lors de la facturation, les prestations complémentaires fournies par l’hôtelier lors du séjour et, le cas échéant, la taxe de séjour.
Les prix applicables sont ceux en vigueur au jour de la réservation. Les hôteliers, professionnels indépendants, sont libres de faire varier leur prix à tout moment. Aussi, le prix affiché lors d’une visite sur notre site internet n’est valable que pour les commandes prises pendant la durée de son affichage. Seul le prix indiqué dans la confirmation de réservation est contractuel.
Mention « Meilleur tarif garanti » – Après avoir réservé une chambre sur notre site internet, et dans un délais maximum de 24h, la différence tarifaire peut être remboursée si le tarif constaté chez un autre e-distributeur (ex : Booking, Hotels.com, Expédia, Trivago…), à la même date et à des conditions de séjour strictement identiques (même chambre, même durée, mêmes options, mêmes conditions d’annulation, etc…) est inférieur. Il sera du devoir du client d’apporter la preuve de ce tarif inférieur. Si le tarif appliqué sur notre site internet est égal ou inférieur, le remboursement ne pourra pas avoir lieu.
III. CONDITIONS DE RÉSERVATION
Votre numéro de carte bancaire ainsi que sa date de validité (il est précisé que la carte bancaire utilisée doit être valable au moment du séjour) et le cryptogramme visuel vous seront demandés à la réservation.
IV. CONDITIONS D’ANNULATION ET DE MODIFICATION
Pour les services d’hébergements (réservation de chambres au sein d’un établissement ou autres types d’hébergements), il est rappelé au client qu’il ne dispose pas du droit de rétractation prévu à l’article L. 221-18 du Code de la consommation, et ce conformément à l’article L. 221-28 alinéa 12 du Code de la consommation qui exclut ce droit pour les contrats portant sur des prestations de services d’hébergement qui doivent être fournis à une date ou à une période déterminée.
En cas de demande de modification des dates de séjours, du type ou de la qualité de la prestation, les prix pourront être revus à la hausse. Les arrhes seront reportés à cette nouvelle réservation. En cas d’augmentation du prix initialement prévu, un complément d’arrhes sera demandé toujours dans la limite de 50% du total estimé de la prestation. Toute demande de modification devra être formulée par écrit (courrier électronique ou postal). Toute modification est réputée valide qu’après un accord écrit émanant de l’établissement.
Quel que soit le délai d’annulation, les arrhes ne sont pas remboursables.
Toute demande d’annulation devra être formulée par écrit (courrier électronique ou postal). La date de la demande (date d’envoi de l’e-mail ou cachet de la poste) fera foi pour le calcul du délai d’annulation.
Vous pouvez annuler votre réservation jusqu’à 5 jours avant votre arrivée. Passé ce délai la première nuit vous sera facturée et débitée sur votre carte bancaire. Les arrhes versés ne sont pas déduits de ce montant.
En cas de non présentation, le montant total de l’hébergement sera prélevé sur la carte fournie lors de la réservation déduction faite des arrhes versés.
En cas d’interruption du service du fait du client (départ anticipé par exemple), l’intégralité du prix convenu sera encaissée.
La modification ou l’annulation de la réservation d’un service peut s’effectuer directement auprès de l’établissement, dont les coordonnées notamment téléphoniques sont précisées sur la confirmation de la réservation envoyée par courrier électronique.